Principles of communication in adult social care settings Essay

concession overviewIn this assignment, you will complete tasks to demonstrate your noesis of the importance of effective converse in adult accessible carry on settings, and ways to control barriers to meet individual deficiencys, wishes and preferences in communication. You will in like manner address the principles and practices relating to confidentiality.TasksThere ar two tasks to this assignment.A Short suffice questionsB Case demandThis is a summary of the evidence essential for the unit.Task Evidence Learning outcomes coveredA Short resolve questions 1.1, 1.2, 2.1, 2.2, 2.3, 2.4,3.1, 3.2, 3.3, 3.4, 3.5B Case study 4.1, 4.2, 4.3, 4.4Task B Case studyYou are a affable handle actor and a assistance exploiter, Hannah, tells you that she is unhappy taking her new practice of medicine as she thinks she does not pauperism it and so she is throwing it away. You know from her manage plan that Hannah does need to take the medication regularly and gets conf gived. Ha nnah begs you to keep this confidential and not tell eitherone especi all toldy her daughter, who she sees regularly, as her daughter will be very angry.Bi How would you explain the bound confidentiality to Hannah? tagConfidentiality means that what ever you tell me will be unplowed in the strictest security however it whitethorn need to be told to a select few quite a little to en veritable your safety and that of the people comfortably-nigh you. It would not be told to eachone that does not need to know.Bii Identify the range of people who whitethorn need to know about Hannahs situation, and describe whatsoever tensions that may occur if the information is shared. markThe people that would need to be informed of the advantage users condition could include line manager, regular business organizationrs, doctors, social worker and family members but only if relevant permission is granted by service user or law. This may cause tension in the family if they feel it is there r ight to know what is going on with the service user even when there is no consent from service user or legally.Biii Describe ways to maintain confidentiality in solar day to day communication.Read more Describe Strategies That Can Be Used to crystallise MisunderstandingsMarks procure you only talk about the service user when it is required with the correct people and that it is essential that if communication is need to do it somewhere discrete and a level that is appropriate.Biv formulate when and how a social trouble worker should get advice about confidentiality.MarksA care worker layabout seek advice from their line manager, overall manager inside their organisation if they feel a breach can or has occured. Or a carer can go to Citizens Advice Bureau, Government websites or CQC if they feel they cant get the correct advice from the office and it has not been resolved .Assignment 301 Principles of communication in adult social care settings Question cuspTask A Question and AnswersAi Identify four unlike reasons why people communicate.MarksThe four reasons why someone may want to communicate could be to express wants and take, maintain relationships, feel grapheme of society and ensure a content level of well-being.Aii Explain how effective communication can affect relationships in an adult social care setting amonga) Colleagues and other professionals Marks b) Individuals using the service and their carersMarksEffective communication is essential to maintaining the quality of life that a care user requires to enable them to stay at home and be safe. If there is any need to talk to other members of the care team it should be done in a professional and timely manner. If this isnt adhered to nodes well-being can be impacted on Effective communication between service user and carer is a day to day issue that has to be effective. If communication is not maintained a service user may lose trust and confidence leading into a break pass in the relat ionship. Thus leading to a detrimental impact on the client. Also is good communication is not followed mistakes could occur.Aiii Using the table below, attain three ways of finding out the communication and talking to needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.Marks mannerHow effective is this method?_____________________________ _____________________________________________1. Talk to the individual involved to see what they need and require, this is a pretty efficient method as long as the individual has their full mental capacity._____________________________ _____________________________________________2. Liaise with the family or NOK to establish the requirements, this is efficacious if the individual has any form of dementia, confusion or presents very well when denying when care is needed._____________________________ ______________________________________________3. Put it tear down in writing so t hat all people involved can see it, follow it and discuss. If everone is following the alike instructions its easier to follow____________________________ _______________________________________________Aiv Describe three factors to consider when promoting effective communication.MarksThree impacting factors could be the appropriate language used, the volume, pitch, tone of voice and the personate language used whilst trying to communicate.Av Describe three vocal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.Marks vocalNon verbal_____________________________ _____________________________________________1.volumeeye contact_____________________________ _____________________________________________2.pitchpositioning to client_____________________________ ______________________________________________3language usedposture____________________________ _______________________________________________Avi Explain why it is heavy to respond to an individuals reactions during communication.MarksTo show the person that you are involved with the conversation, show them that what they are saying is important, interact and to make sure you actually take in what they are saying and not salutary hearing themAvii Explain how an individuals background can turn their communication methods.MarksA persons background can lead to a few differences but one of these can be the type of language used, e.g. colloquial slang or swearingAviii Identify three examples of barriers to communication and explain how you could overcome each barrier.BarrierHow it can be overcome_____________________________ _____________________________________________1.DeafnessYou could use a communication board to convey the conversation or use basic sign language to get the meaning across._____________________________ _____________________________________________2.BlindnessEnsure you are describing what you are going to do, before and during the interaction so they are aware of what your doing and where you are in relation to the service user._____________________________ ______________________________________________3.DementiaSlow your speech, all the way talk and use more simple language but do this without talking down and being patronising.____________________________ _______________________________________________Aix Describe two strategies that you could use to clarify misunderstandings.MarksApologise for any misunderstandings and you could either reiterate any instructions given and ensure clarity or write it down to ensure all is clearly shown.Ax A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.MarksThey could talk to a social worker, doctor or confederation liaison to find any information out on any service they think maybe compatible with the service user