Problem And Background

XYZ Brokerage and Finances has been a traditional brokering firm , the alliance have had long-time guests and were more conservative and to build relationships with their brokers . However , the alliance has observed that there has been an ongoing increase in the perplex of online brokerage firms and they seem to be doing well . The company wants to try whether putting up an online firm would be profitable for them . A cursory look on online brokerage firms imageed that most resolution companies had high customer portion satisfaction military ranks and website reckon . customer satisfaction has been a core factor in the advantage of any service industry . But website realize was in advance(p) to the company . Website know referred to the degree of ease , esthetic mode and how updated the information be in th e website as well as immediate response to inquiries and transactions . The company has tasked the research lettuce to memorize if online firms receive positive feedback from its customers . In this connection the research team gathered website experience ratings and customer satisfaction ratings of the leash popular online only firms as published by epinions .comTaking estimation of the e-commerce business , the internet based company attempts to reach a wider market . The internet however is a medium that postulate to be aesthetically presented to the consumers and thus the more user benignant it is the more it is visited by consumers . As with traditional businesses , the office glorification is break away of the marketing strategy , and in the internet it is the website experience . XYZ Corporation wanted to determine the status of website experience did known online brokerage firms have so that the company could send which online service has the highest rati ng Data and ANOVAThe data is from Epinions .!

com , it is a rating of the website experience as rated by customers who have used the website as part of their product reviews . The rating is from 1 to 5 , the make headway presented are for USAA Brokerage Services , Scottrade and caravan . The other dickens firms are presented as reference groups since a survey by J .D . Power and Associates revealed that they are one of the most extremely rated online brokerage firmsUSAA Brokerage Scottrade Vanguard3 4 25 3 35 5 51 3 3 In to determine who among the lead firms had the highest rating for website experience , the rating scores were subjected to ANOVASUMMARYGroups accou nt affection Mean Variance USAA Brokerage 4 14 3 .5 3 .666667 Scottrade 4 15 3 .75 0 .916667 Vanguard 4 13 3 .25 1 .583333 ANOVASource of chance variable SS df MS F P-value F critBetween Groups 0 .5 2 0 .25 0 .121622 0 .886914 4 .256492Within Groups 18 .5 9 2 .055556 The results show that the F value 0 .121622 is less than the F captious value (4 .256492 ) indicating that there is no significant inconsistency in the website experience ratings for the three firms . Thus , the...If you want to name a full essay, order it on our website: OrderCustomPaper.com

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